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A panicked text about a green pool, handled before Saturday's party.
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Lena texts that her pool turned green overnight, and she has a party on Saturday.
- Who does it
- The Receptionist agent marks it urgent and offers a visit at 8 tomorrow.
- Why it matters
- A worried customer gets a date right away. Without it, they call whoever answers first.
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Lena replies YES and a recovery visit goes in ahead of Tuesday's route.
- Who does it
- The Route Dispatcher agent fits it in.
- Why it matters
- Paying rescue work joins the route with no one rewriting it by hand.
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The tech tests the water and logs the readings. A dose is suggested.
- Who does it
- The tech tests and treats. The Chem Assistant agent suggests the dose from your own chart.
- Why it matters
- New staff follow the same chart as your most experienced tech. The tech still makes the call.
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Lena gets a report with the readings, advice to run the pump for 24 hours and a Friday retest.
- Who does it
- The Report Writer agent sends it.
- Why it matters
- She can see what was done and knows the pool will be checked before the party.