The AI OS is a group of AI agents connected to your phone line, calendar and price book. A voice agent answers, works out how bad the problem is and helps the caller, then the schedule shifts to match.
Who it is for
Plumbing companies, from one van to several, that take emergency calls and routine jobs on the same day.
The problem
A burst pipe rings through while you are under a sink. Water keeps running while the voicemail waits, and routine calls pull you across town.
What you get
Every call answered by voice
Severity scored from what the caller says
Callers talked to the right shutoff valve
The schedule reordered for true emergencies
Routine jobs booked without pulling you off a job
The AI OS console
Watch it run the business
BlueLine Plumbing (sample) is a made-up business. Press a control or let it play.
BlueLine Plumbing (sample)AI OSReadyInteractive demo, simulated data
Incoming call00:00
Waiting for a call
0 / 5No call yet
Today's board (sample)
Open
Faucet swap, Lee
Open
Drain clean, Ortiz
Open
Choose a caller and listen in on the AI receptionist.
A customer calls and the AI receptionist answers by voice.
A live transcript raises or lowers a leak severity score as details come out.
The caller is walked to the right shutoff valve.
The job goes into the calendar at the right priority and the on-duty plumber is told.
What the demo shows
Every step, explained
Each button above plays one of these stories at BlueLine Plumbing (sample). Press one, or just read them here. All names and prices are made up for the demo.
Simulate a call
Choose a caller in the demo. A burst pipe, a leaking heater and a slow drain each end differently.
A customer calls and the phone is answered at once.
Who does it
The Voice receptionist agent talks with the caller.
Why it matters
Water is running now. Voicemail would cost them, and you, a ruined ceiling and a lost job.
A severity score moves up or down as the details come out, while the words appear as a live transcript.
Who does it
The Voice receptionist agent scores it, using the safety questions you set.
Why it matters
A slow drain and a burst pipe get different treatment, even though both are just calls about water.
If there is a leak, the caller is guided to the right valve and asked to confirm the water is off. Questions about lights or outlets come first.
Who does it
The Voice receptionist agent guides them. The caller turns the valve.
Why it matters
The damage stops before a plumber arrives, and the customer feels looked after.
The job lands in the right slot: an emergency moves ahead of the 10:00, while the drain gets a 4:00 opening.
Who does it
The Dispatcher agent places it and tells the plumber on duty.
Why it matters
Emergencies get priority, and routine work no longer pulls a plumber off a job.
For an emergency, the customer gets a text with the plumber's photo and arrival time.
Who does it
The Follow-up agent sends it.
Why it matters
They know who is coming and when, so they stay put and stay calm.
Send a lead
A running toilet comes in through the website.
Grant sends a photo through the web form and is offered Thursday at 10:00 or 2:00.
Who does it
The AI OS replies.
Why it matters
A small job gets booked with no phone tag.
The job is tagged as a flat-rate repair.
Who does it
The Estimator agent matches it to your price book.
Why it matters
The price is consistent, and the plumber knows what is expected.
Grant picks 2:00 and the slot is booked.
Who does it
The Dispatcher agent books it.
Why it matters
The calendar fills while you are working.
Run the day
This plays all three calls in a row, so you can compare how each one lands on the schedule.
Words used in this demo
Severity score
A 1 to 5 rating of how urgent a call is. The demo shows it live.
Main shutoff
The valve that stops all water coming into a building.
Flat-rate price book
Your set price for each common job.
Day in the life
Before, and with the AI OS
7:50
Before
A burst-pipe call goes to voicemail while you are under a sink.
Reshuffling the day by phone to fit an emergency.
Five callbacks, and two have already hired someone else.
A routine drain call pulled you across town for nothing urgent.
Writing invoices from memory.
With AI OS
The AI answers, stops the water with the caller, and alerts you.
The board reorders itself and affected customers are told.
Every call has a summary, a severity and a booked slot.
Routine jobs are grouped by area so the van stops zigzagging.
Invoices are drafted from the day's notes, ready for approval.
This day is an illustration of how the work changes. It is not a measured result from a real business.
The agents in this OS
A crew that never clocks out
AI OS
☎
Voice receptionist
Answers calls, scores severity and guides shutoffs, so water stops while you finish the job in hand.
➤
Dispatcher
Reorders the board when an emergency lands and tells affected customers.
⬡
Estimator
Matches jobs to your flat-rate price book, so prices stay consistent.
↻
Follow-up
Sends arrival texts and chases open quotes, so callers are not left guessing.
$
Bookkeeper
Turns job notes into invoices for your approval, which replaces writing them from memory.
★
Reviews
Asks happy customers for a Google review after a job closes.
Each agent is configured for plumbing on InfiniBot, with approvals where you want a person to sign off.
Integrations
Connects with the tools you already run
Google Calendar
Stripe
QuickBooks
Phone & SMS
Voice calls
Customer records (CRM)
Google reviews
Price book
InfiniBot
Google CalendarQuickBooksVoice callsGoogle reviews
StripePhone & SMSCustomer records (CRM)Price book
How each connection gets used
Voice calls and SMS connect the receptionist to your customers. The calendar is the board it reorders, and your price book sets every flat rate. Your customer records keep past jobs at each address. Stripe and QuickBooks turn job notes into invoices, and Google reviews can be requested once a job is closed.
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Built on InfiniBot by KIS around how your plumbing business runs. The demo above uses simulated data; yours runs on your own.